Shipping policy

Shipping Policy

Thank you for shopping with KSY Aquatics. We aim to deliver your order in a reliable and efficient way.

Shipping Time

For most standard orders, the estimated delivery time is 7-15 business days.

Please note that shipping times are estimates only and may vary depending on destination, customs clearance, and carrier conditions.

Large Orders and Wholesale Shipping

For oversized items, bulk purchases, or wholesale orders, please contact us before placing your order.

We may be able to offer a custom shipping quote or recommend a lower-cost shipping method based on the order size, weight, and destination.

Shipping Areas

We currently ship to selected international destinations. If we are unable to ship to your location, we will notify you as soon as possible.

Shipping Fees

Shipping charges, if applicable, will be shown at checkout before payment is completed.

For large or wholesale orders, shipping costs may be quoted separately based on the actual shipment requirements.

Tracking Information

If tracking is available for your order, tracking details will be provided after shipment.

Please allow some time for tracking updates to appear once the package has been handed over to the carrier.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges depending on the destination country or region.

These charges, if any, are the responsibility of the customer unless otherwise stated on our website.

Delivery Delays

We are not responsible for delays caused by customs inspections, carrier issues, severe weather, public holidays, or other circumstances beyond our reasonable control.

If your order is delayed, please contact us, and we will do our best to assist you.

Incorrect Shipping Information

Please make sure your shipping address and contact details are complete and accurate before placing an order.

We are not responsible for lost, delayed, or undeliverable shipments caused by incorrect or incomplete information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible at bowlchan@outlook.coom.

Please include your order number and relevant photos if the package or product arrived damaged.

Contact Us

If you have any questions about shipping, bulk orders, or wholesale arrangements, please contact us at bowlchan@outlook.com.