Refund policy
Return Policy
We want you to be satisfied with your order. If you are not happy with your purchase, please review our return policy below.
Returns
We accept returns within 20 days of delivery.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Non-Returnable Items
Some items cannot be returned, including:
- Used or damaged items caused by customer handling
- Items without original packaging or missing parts
- Final sale or clearance items
- Customised or made-to-order products
Return Process
To start a return, please contact us at bowlchan@outlook.com with your order number and reason for return.
We will review your request and provide return instructions if your item is eligible.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within a reasonable processing time.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Original shipping fees are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery with photos of the issue.
We will work with you to resolve the problem as quickly as possible.
Late or Missing Refunds
If you have not received your refund yet, please first check with your bank or credit card company, as processing times may vary.
If you still need help, contact us at bowlchan@outlook.com.
Contact Us
If you have any questions about returns, please contact us at bowlchan@outlook.com.